Privacy Policy
Last Updated: 5 March 2026
1. Introduction
OTRUFSOLUTIONS LTD ("we", "our", "us", or "Company") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use www.otrufsolutions.com and our AI-powered services.
We comply with applicable data protection legislation including the UK GDPR, EU GDPR, and other relevant privacy laws.
By using our website or services, you consent to the collection and use of your information as described in this policy.
2. Information We Collect
Personal Information
We may collect information you provide directly, including:
Name
Email address
Phone number
Business contact information
Information submitted via forms or communication channels
AI Interaction Data
Because we provide AI-powered services, we may collect:
User inputs or prompts submitted to AI tools
AI-generated responses
Conversation logs
Interaction metadata and session logs
This data is used to improve AI models and service performance.
Payment Information
When purchasing services, we may collect:
Billing details
Payment information
Transaction records
Payments are securely processed through trusted third-party providers.
Technical & Usage Data
Automatically collected information includes:
IP address
Browser type and version
Device and operating system
Pages visited and time spent
Date and time of interactions
Cookies
We may use cookies and similar technologies to improve website functionality, analyse traffic, and support marketing activities.
3. How We Use Your Information
We use your data for the following purposes:
Providing services – AI automation, chatbots, voice AI, and website solutions
Improving AI models – analysing interactions to enhance accuracy and performance
Customer support – responding to enquiries and technical issues
Marketing – sending updates and promotions with your consent
Compliance – fulfilling legal, regulatory, and financial obligations
Lawful bases for processing include consent, contract necessity, legitimate interests, and legal obligations.
4. Third-Party Services
We use certain third-party providers to operate and deliver services:
GoHighLevel – marketing automation, CRM, and funnel management
ChatGPT (OpenAI) – AI service provider for generating responses
Grok – AI/automation platform
Twilio – messaging, voice, and SMS integration
These providers may process your personal data in accordance with their own privacy policies. Some of these services are hosted internationally (e.g., US-based), and appropriate safeguards are implemented to protect your data.
5. AI Data Processing
AI Interactions
User inputs may be processed by automated AI systems to provide responses and services.
Model Improvement
Inputs may be analysed to improve AI performance. Data may be anonymised or aggregated where possible.
Automated Decision-Making
Our AI systems may generate automated outputs. These outputs are informational and should not be considered professional advice unless explicitly stated.
6. Data Sharing
We may share personal data with:
Hosting providers
AI and automation providers listed above
Payment processors
Analytics providers
Customer support platforms
Legal or regulatory authorities when required
We do not sell personal data to third parties.
7. International Data Transfers
Some third-party providers (e.g., ChatGPT/OpenAI, Twilio, GoHighLevel) are located outside the UK/EU. We ensure data protection through:
Standard Contractual Clauses
Secure processing agreements
Adequate technical safeguards
8. Data Retention
We retain personal data for as long as your account exists. Once your account is deleted, all personal data associated with your account will be securely removed from our systems, unless required otherwise by law.
9. Data Security
We implement robust security measures including:
Secure hosting and cloud infrastructure
Encrypted transmission of data
Access control measures
Continuous monitoring and security management
However, no system can guarantee absolute security.
10. Your Data Rights
You may have the right to:
Access your personal data
Correct inaccuracies
Request deletion
Restrict or object to processing
Request data portability
Withdraw marketing consent
To exercise your rights, contact us at [email protected].
11. Third-Party Links
Our website may link to external websites. We are not responsible for the privacy practices or content of these sites. Users should review external privacy policies.
12. Children's Privacy
Our services are not intended for children under 18. We do not knowingly collect data from children. If we discover that we have done so, we will delete it promptly.
13. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in services, legal requirements, or practices. Updates will appear on this page with the revised date.
14. Contact Information
OTRUFSOLUTIONS LTD
Unit 13 Freeland Park
Wareham Road
Poole
Dorset
BH16 6FA
United Kingdom